Many Wahms find work at home opportunities with virtual call centers. These call centers marry two important needs: the needs for women to work out of the home and the need for companies to have polite and professional telephone customer service representatives. Virtual call centers help both the business and the work at home mom.
Wahms are hired as customer service agents to inbound callers. They use their own home phone and computer to do their work, and are networked into the company’s customer service system.
Virtual call centers are growing in popularity. Today there are roughly 100,000 people working at home in the United States, and many of them work for virtual call centers. It is estimated that by 2010 there will be 300,000 work at home individuals. Virtual call centers allow large companies to save money by hiring people to work out of their homes. There is also a low turnover rate for work at home jobs, which makes it beneficial for the company to hire Wahms.
Call center Wahms enjoy their jobs because there is a flexibility that they just don’t get when working outside of the home. Most call centers allow their customer service agents to schedule their own work hours. This can be a great convenience to a mother who needs to arrange her work times around their child’s naps and/or school hours.
Getting started as a virtual call center customer service representative is fairly easy. There are currently over 1,000 companies in the U.S. who hire people to work from home, and most of them are virtual call centers. You’ll need a computer with a high-speed Internet connection and reliable landline phone. You’ll also need a quiet place to work. Beyond those things, there is nothing else that you need to be a successful virtual call center worker.
Applying for a call center position normally follows the same method. You visit the company’s website and fill out their online application. If your application meets their standards, the company will e-mail you to arrange a phone interview. The phone interview is your chance to show them your assets as a telephone customer service rep. Schedule your phone interview for a time when you know your house will be quiet. Answer your phone in a professional manner and keep a light and friendly tone to your speaking. As a customer service rep, you’ll be challenged to sound helpful and agreeable on the phone at all times so this is your chance to display your communication skills.
You may also be required to pass a typing, writing and computer skills test on the company’s website. This will be used to test your ability to do the basic functions of the job. In some cases, you may also need to pass a drug and background screening as well before you are hired.
Once you are hired, the company will have you download a piece of software that will analyze your computer. This analysis will tell you what you need to do to your computer to make it usable in their network. Most of the time, you’ll just need to update a few programs and add the virtual call center’s website to favorites folder.
Typically, your calls will be scripted so you’ll never have to worry about what you have to say. The most successful customer service representatives take some time to practice their script so it sounds more conversational and less like they are reading. If you want to succeed in the long term, it’s well worth the effort to make your script sound conversational. Think about the worst experience you had with calling a company’s customer service department and then do the opposite.
Working for a virtual call center is not for everyone. However, the Wahms that are self-starters and have the requirements to work the job enjoy the steady paychecks and flexibility of working as a telephone customer service representative from out of the home.
Starting a virtual assistant business is just one of many ways to be a Work at home mom. If you have experience in an administrative field, or can offer virtual services to business clients, then you are a prime candidate for having a successful virtual assistant business.
Getting started as a virtual assistant requires a few simple steps. There is no formal credential process to become a virtual assistant, but there are several companies who offer training and their own credentialing. This is not absolutely necessary to be a successful virtual assistant, but it can be helpful in obtaining jobs as a newcomer. Before you sign up for any program or course, do your due diligence and investigate the company. Get recommendations from other successful virtual assistants and consider finding a mentor who can help you get started.
Legally, you’ll need a business license in order to become an independent contractor. By obtaining a business license you’ll be able to open up a business bank account and keep your business and personal finances separately. Being legal also means you can declare many of your business expenses as tax write offs.
Once you’ve set up your home office, you’ll need to establish your virtual office. On the Internet, you’ll use a website to advertise yourself as a virtual assistant. Having a website is essential to establishing your presence. If web design is not in your skill set, find someone who can make a website for you. Try to contact other virtual assistants and see if you can barter for the design if it’s something that you cannot afford to begin with.
On your website you should, at minimum, list your services and who you are. You can also include an hourly rate, although many virtual assistants like to charge by the project instead of by the hour. As far as services go, don’t offer services that you don’t like to do. If you can make spreadsheets but don’t like to do it, then don’t offer that service. If you have background in a specific field, for example law, then list this as a specialty. You can also specialize in the type of work that you offer. Many virtual assistants limit their business to writing and editing, web design, data management or planning, but some offer a mixture of all types of services. Remember, this is your business and you can choose what tasks that you want to perform.
The best way to get virtual assistant jobs to begin with is to start networking. Your best leads will come through people that you already know, whether they are online or in your hometown. Let people know what you are offering and promote your website address so people can see who you are and what you are doing. Make sure to include up to date contact information on your web page, including a phone number.
When you get your first client, its important to have a contract set in place before you start working on a project. You can get many sample contracts online that you can adapt for your needs. Make sure you and the client are both on the same page about the type of work that you will be doing. That way there are no surprises when you deliver the project and your bill.
After you have a few projects under your belt, you’ll begin to build a reputation. Then your virtual assistant business will grow naturally to include repeat clients and new projects. When you consistently do good work, your reputation will precede you and you may have more projects that you know what to do with in a short period of time. Make sure not to overbook yourself, and collect a network of other virtual assistants who are willing to take overflows for you if the need arises.
Getting your virtual assistant business off on the right foot is simple when you follow the basic steps mentioned above.
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